Our services

The Inbound call handling services we can offer are: Out of Hours Service, Reception Service, Sales Lines, Emergency/Overflow service, Competition Lines, Customer Care Lines, Media Response, 24hr Call-out Coordination and Disaster Recovery.

ICS also owns the market leading Answer-4U brand which services the small & new business market with a professional and effective virtual receptionist service on a Pay-As-You-Go tariff.

We offer a diverse range of outbound campaigns: Customer Surveys, Data Cleansing, Lead Generation, Appointment Booking, Market Research, Welcome Calls, Brand/Product Awareness, Seminar Booking and Sales (B2B & B2C).

To compliment our call activities ICS also provide a full suite of fulfilment services mailing out a range of client products from personalised letters to CD's.