ICS Group Ltd, Nottingham

Who Are ICS?

We are a customer focused 3^rd party contact centre, with a central location in Nottingham, attracting the highest calibre of agents and managers.

ICS offer a complete bespoke outbound and inbound contact centre package. We are incredibly versatile and can offer services ranging from lead generation to overflow call handling.  

For our full spectrum of services visit our About Us or Services page.

At ICS we utilise market leading state of the art technology, enabling call volume monitoring and bespoke reporting, propelling ICS to the forefront of today's ever-growing market.

We pride ourselves on our dedicated management team who are focused on planning, training and delivering campaigns/accounts that ensure we achieve your objectives in the desired manner and timescale.

Our experienced campaign/account managers will provide proactive support and professional analysis throughout the duration of your campaign, enabling you to maximise the productivity and return on your investment.

We do not ask for a long term contract meaning you have complete control of your account at all times.

There is no better way of communicating than direct conversation. Done in the right way it is still the most effective method of generating opportunities, collecting data and closing sales. Outsourcing to ICS offers you the chance to develop these services without the capital outlay for new staff or equipment.

Existing partnerships with Nottingham Building Society, Metropolitan Police, IKEA, Anglian Water to name a few of our happy clients.